FAQ

At Cherubina, you will find products designed for women who seek elegance and timelessness, both for events and for their daily life or for being at home.

For more information about CHERUBINA, please visit our page " About Cherubina "

We accept the following payment methods:

• VISA.
• MasterCard.
• PayPal.
• Bizum.
• Gift card.

Your data is managed with SSL encryption to ensure security. If you pay by credit or debit card, the CVV will be requested for added security.

El retiro en tienda, es porque el stock está disponible exclusivamente en tienda. No podemos enviarlo desde aquí porque no tenemos stock.
Pero haz el pedido igualmente y escríbenos un correo a pedidosweb@cherubina indicando el número de pedido y la dirección completa para avisar a las compañeras y que te lo manden.

We carry out several replenishments of the garments from the new collection, in addition to producing new models between seasons. The replenishment period varies depending on the model.

You can subscribe to notifications on the web (button under the "SOLD OUT" on the product page) to receive an alert in your email when the product is available.

We will contact you when your order is ready for collection. You have 15 days to collect it , after which it will be cancelled and a voucher will be issued with no expiration date. If you decide to return it after trying it in store, the refund will be for the full amount. If you try it at home, a voucher will be issued with no expiration date.

Yes, you can return online purchases to our physical stores within 14 calendar days of receiving the order.

For more details on payments with Klarna, you can visit their website here .

Each product page includes a size guide specific to that style, as fit can vary depending on the fabric and pattern. We recommend always checking the detailed measurements before buying.

You can check the full size guide here. If you have questions about a specific style, email us at pedidosweb@cherubina.com and we'll help you choose the right size.

We have physical stores in Seville and Madrid, where you can see and try on our collections in person. Check store addresses and opening hours.

Yes. You can see and try on our guest dresses, party dresses and the rest of the collection at our physical stores in Seville and Madrid. Check opening hours and addresses here. For our made-to-measure bridal service at our Atelier, you'll need to book an appointment.

The time from when you place an order until it is shipped depends on the type of product:

• Headpieces, Hats and Purses : Handcrafted in 1-3 weeks. With express production option (5-7 days).
• Party, Casual, Homewear and Accessories Collection : Shipping in 1-7 days if in stock.
• Bridal and Ready to Love Collection : Shipping within 30-40 days, as they are made to order. Completely handmade in our workshop in Seville. The manufacturing process can take between 1 and 3 weeks.

You can modify or cancel your order as long as it has not been shipped. If it is already in the "Preparation in progress" status. For cancellations, you must contact pedidosweb@cherubina.com or by calling 954 96 96 14.

Peninsula and Balearic Islands : NACEX 24/48H, €3.99 (Free for purchases over €50). Delivery in 24-48 hours (Monday to Friday).

Canary Islands, Ceuta and Melilla : Standard certified mail, €10. Delivery in 5-10 days.

In-Store Pickup : Free. Available in 2-5 days.

International Shipping: For more information on domestic and international shipping, please see here .

For shipments outside the EU, products may be subject to taxes, fees or levies due to customs regulations in the destination country. The recipient of the order is responsible for all costs associated with the import of the products.

Cherubina has no control over these charges and cannot offer assistance in these processes. We recommend that you check the applicable import charges before placing your order.

You will receive an email with the tracking number once your order is shipped. For in-store pickup orders, we will contact you when it is ready.

First size change : Free.

In-store returns : Free.

Delivery to a post office : €3.99.

Pick up at your home : €6.99.

If you return an item in exchange for a GIFT CARD , you will receive an additional 20% off future purchases.

🚨 Items marked as FINAL SALE / OUTLET
OUTLET products are sales due to stock liquidation and do not allow changes or returns.

🚨 Items not subject to return
Due to the nature of some products, headdresses, tiaras, hats, sunhats, bows, Collection Wedding dresses and Ready to Love dresses, as well as earrings, combs, handmade handbags and perfumes are not eligible for exchanges or returns .

If your order is defective or incorrect, please notify us within 48 hours of receipt by writing to pedidosweb@cherubina.com . Please attach high-resolution photos of the product and its packaging, and we will tell you how to proceed.

The first size change will always be free! From the second change onwards, the cost will be €3.99.

• Change in mainland Spain or the Balearic Islands: Manage your change in 3 simple steps through this link .
• Exchanges outside Spain, the Canary Islands, Ceuta and Melilla: Notify us of your desire for an exchange within 14 calendar days of receiving the order via pedidosweb@cherubina.com . We will give you the necessary instructions to make the exchange. Shipping costs are not refundable and any defect during transport may affect the refund or exchange.

Please write to us at pedidosweb@cherubina.com within 14 days and we will send you the instructions. Please note that shipping costs and customs fees are not refundable.

The refund will be reflected in your account within 15 working days from receipt of the returned item at our offices.

It depends on the time of day, the venue and how formal the celebration is. For outdoor daytime weddings, lightweight fabrics and lighter tones usually work best; for evening ceremonies, bold colours and fabrics with more drape add elegance. It's also worth respecting bridal etiquette (avoiding white) and factoring in the local climate. Our guest dress collection is organised by wedding type and season to help you find the right look with no fuss.

Daytime weddings tend to take place in open spaces with natural light, so midi dresses in pastel tones, floral prints or earthy colours are usually a good choice. Flowing fabrics like linen or lightweight crepe are comfortable and cool. If the ceremony is in a garden or outdoors, avoid very thin heels. Discover options in our midi guest dress collection, designed with this type of celebration in mind.

Evening weddings allow for more sophisticated looks: long dresses, fabrics with drape like satin crepe or silk, and bolder colours — burgundy, emerald green, midnight blue — tend to be the most popular choices. It's also the moment to go for accessories with a bit more shine. Our evening wedding look selection brings together pieces designed for afternoon-evening ceremonies and more formal celebrations.

There's no fixed rule: it depends on the time of day, the venue and your own style. The midi dress is versatile and works especially well at daytime, countryside or beach weddings, while a long dress feels more formal and is usually reserved for evening ceremonies or more formal venues. Both options are equally appropriate as a guest as long as they suit the tone of the celebration; what matters most is feeling comfortable and in tune with the rest of the dress code.

As a general rule, avoid white and shades too close to the bride's, as well as all-black at daytime weddings (though this is increasingly accepted when paired with other colours). Beyond that there's plenty of freedom: pastel, earthy and floral tones work well by day, while jewel tones — burgundy, emerald, klein blue — stand out at evening celebrations. Always choose based on the season and how formal the event is.

The headpiece should complement the dress, not compete with it. With plain dresses you can go for headpieces with more volume or floral detail; with prints, it's best to opt for more discreet designs in a tone that already appears in the fabric. For morning weddings, hats and disc-style headpieces are the most common; for afternoon-evening, headbands and silk turbans are more fitting. Discover options in our guest headpiece collection.

The mother's look tends to be a little more formal than other guests', without taking the spotlight from the celebration. Suits and two- or three-piece co-ords are a reliable option: they let you adjust the level of formality depending on whether the ceremony is in the morning or afternoon, with lighter tones for the former and slightly bolder ones for the latter. In our communion and christening collection you'll find pieces designed specifically for mothers and guests.

The godmother usually plays a more prominent role than other guests, so her look allows for a bit more detail: long or midi dresses in understated tones, refined fabrics like crepe or mikado, and accessories with more presence, such as a structured headpiece. Even so, it's worth keeping some harmony with the rest of the wedding's dress code. Our godmother dress collection includes designs made in Spain for this role.

A headpiece isn't compulsory, but it's still a classic at Spanish weddings, especially for morning or midday ceremonies. For the afternoon-evening, more discreet versions are usually chosen, or skipped altogether in favour of other accessories. If in doubt, take your cue from the tone of the invitation: the more formal the wedding, the more common it is to complete the look with a headpiece or hat.

The key is not to overload the look: if the dress has a lot of print or embellishment, it's best to go for understated jewellery and a simple bag; if it's plain, you can afford accessories with more presence. The bag and shoes don't need to be exactly the same colour as the dress, but they should stay within a harmonious palette. Browse our guest accessories selection to complete the look from start to finish.

You can find the full Cherubina collection at cherubina.com, with shipping to Spain and many other countries, or try on the styles in person at our physical stores. All our guest dresses are designed and made in Spain. Check the full collection online or visit our Cherubina stores to see the styles in person.

Both share a festive spirit, but they're usually meant for different occasions: the guest dress is designed specifically for weddings, communions or christenings, with a clearer dress code (avoiding white, adapting formality to the time of day...); the party dress has more freedom of use, meant for dinners, celebrations or evening events, without the same unwritten rules. Explore both in our party dress collection and our guest dress collection.