Doesn't it finish convincing you? You are not sure? Do you prefer another size? Another color?, no problem. You have 14 calendar days upon receipt to manage both the size change and the return and it is super easy!

Also, remember that if you choose to get your money back in a gift card, we won't discount the shipping costs!

REMEMBER

Due to the nature of the product, the headdresses, tiaras, hats, pamelas, bows, etc. , as well as the items from the Bridal Collections and the items from the READY TO LOVE collection , being manufactured expressly for each client upon request, They do not admit changes or returns (*). Also, this includes earrings, combs, handmade handbags and perfume.

As for the Cherubina masks , given the handmade nature and hygienic nature of this type of item, all sales are final and THEY DO NOT ACCEPT RETURNS .

RETURNS

HOW TO MAKE THE RETURN WITHIN THE NATIONAL PENINSULAR TERRITORY OR BALEARIC ISLANDS ?

To request the reimbursement of the amount of garments from the party, casual or homewear collection, we offer you different options:

1. RETURN IN SEVILLA OR MADRID STORE - FREE
2. POST OFFICE DELIVERY AND/OR HOME COLLECTION
 

If you are in mainland Spain or the Balearic Islands and have a printer, this option is the easiest and most comfortable.

Manage your change or return through the following link in 3 simple steps. You will not need to call us or notify us by email.

The cost of the delivery service at the Post Office is €3.99 and the collection at home is €6.99. These amounts will be deducted when proceeding with the refund.

Remember that headdresses, tiaras, hats, hats, bows, etc. , as well as items from the Bridal Collections and items from the READY TO LOVE collection , being manufactured expressly for each client upon request, They do not admit changes or returns (*). Also, this includes earrings, combs, handmade handbags and perfume.

For this reason, if you manage the return independently, without having previously consulted the conditions and your return does not meet the conditions described in these policies, CHERUBINA reserves the right to deny the return of the item. In this case, the item will remain available in our warehouses for collection by the customer.

3. SHIPPING WITH COURIER OF YOUR CHOICE

If you prefer to take charge of the shipping and management with the courier company of your choice, just follow the steps indicated below:

1. Notify us of your desire to return within 14 calendar days of receipt, by email to pedidosweb@cherubina.com .

2. Wait to receive a response with the pertinent instructions to make the return for the refund of the amount. Having requested it by email, the date and time will be recorded so that, in the event of a weekend in between, holidays or not receiving a response within 24 hours, you will still be within the deadline.

  • Send the package by yourself. You will not need any sticker from us, since it will be the same courier agency that you choose who will be in charge of providing it to you. We will tell you, by mail, the address to which you should send the package. Please remember that shipping costs are not refundable in any case.
    Please, do not send the package without notifying us or receiving a response from us previously.
    3. Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand, will affect the refund of the product.

    The refund will be reflected in your account within approximately 15 working days from the date the returned item arrives at our offices or at one of our stores.

    Please keep in mind that the shipping costs received during the completion of the order will not be refundable in any case , as well as the taxes or customs derived from the shipment. If we have to assume any of these expenses when receiving your package, we will deduct it from the refund.

    HOW TO MAKE THE RETURN OUTSIDE OF SPAIN (OR THE CANARY ISLANDS, CEUTA AND MELILLA)?

    To request a refund of the amount of the party, casual or homewear collection outside of Spanish territory, follow the steps below:

    1. Notify us of your desire to return within 14 calendar days of receipt, by email to pedidosweb@cherubina.com .

    2. Wait to receive a response with the pertinent instructions to make the return for the refund of the amount. Having requested it by email, the date and time will be recorded so that, in the event of a weekend in between, holidays or not receiving a response within 24 hours, you will still be within the deadline.

    Unfortunately, we do not have collection services for international shipments, so for the return for a refund, you must send the products to us at the following address:

    CHERUBINE

    Avd. Engineering, 9, Workshops 72 and 77,
    Sacred Art Business Park (PEASS)
    41015 Seville
    (+34) 954 969 614

    Please, do not send the package without notifying us or receiving a response from us previously.

    3. Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand, will affect the refund of the product.

    The refund will be reflected in your account within approximately 15 working days from the date the returned item arrives at our offices.

    Please keep in mind that the shipping costs received during the completion of the order will not be refundable in any case , as well as the taxes or customs derived from the shipment. If we have to assume any of these expenses when receiving your package, we will deduct it from the refund.

    WHEN WILL I RECEIVE MY REFUND?

    Once we have received the product(s) you wish to return, we will process the refund. This will be reflected in your account in an approximate period of 15 working days from the date the returned item arrives at our offices, using the same method used for the purchase.

    RETURN IN STORE OF A PHYSICAL PURCHASE

    Purchases made physically in our stores, once the product leaves the store, will not accept EXCHANGE OR RETURN.

    (*) PHYSICAL STORE OUTLET SALE: The garments sold in the Outlets of our physical stores, as they are balances (last sizes, samples and defects), WILL NOT ALLOW EXCHANGES OR RETURNS

    CHANGES (size, model or color)

    The first size change will always be free!

    HOW TO MAKE THE EXCHANGE WITHIN THE NATIONAL PENINSULAR TERRITORY OR THE BALEARIC ISLANDS?

    Manage your change through the following link in 3 simple steps. You will not need to call us or notify us by email.

    Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it does not suffer damage during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand will affect the change of the product.

    The first change will be free , maintaining the conditions as if you had made the purchase of a new product. After this, it will have a cost of €6 , which will not be refundable at any time.

    HOW TO MAKE THE EXCHANGE OUTSIDE OF SPAIN OR THE CANARY ISLANDS, CEUTA AND MELILLA?

    To request a change in size, model or color of the party, casual or homewear collection outside of Spanish territory, follow the steps below:

    1. Notify us of your desire to return within 14 calendar days of receipt, by email to pedidosweb@cherubina.com .

    2. Wait to receive a response with the pertinent instructions to make the change in size, model or color. Having requested it by email, the date and time will be recorded so that, in the event of a weekend in between, holidays or not receiving a response within 24 hours, you will still be within the deadline.

    Unfortunately, we do not have collection services for international shipments, so for the return for a refund, you must send the products to us at the following address:

    CHERUBINE

    Avd. Engineering, 9, Workshops 72 and 77,
    Sacred Art Business Park (PEASS)
    41015 Seville
    (+34) 954 969 614

    Please, do not send the package without notifying us or receiving a response from us previously.

    3. Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand, will affect the refund of the product.

    4. When we receive the item in our warehouses, we will proceed to send the new garment, color, or size, after payment of the new shipping costs derived from this new shipment.

    (*) BROKEN / DEFECTIVE / WRONG PRODUCT

    In the event of receiving a product with a factory defect, tare or that is incorrect, You must notify us by email pedidosweb@cherubina.com , within the 48 hours after receiving it .

    Is It is essential that you send us a photo in high resolution of the broken, defective or erroneous item and keep said item to be able to manage the return, as well as the photo of the original packaging, CHERUBINA packaging, which you must also keep. We will indicate the procedure to follow, to proceed with its return. The merchandise received must be in its original packaging and in perfect condition.

    Returns on used or manipulated products will not be accepted.

    Once the merchandise is received and after checking its status, the corresponding amount will be paid using the means of payment used in the order or exchanged for another item of the same type in perfect condition.

    ORDER CANCELLATION

    As long as your order has not been packaged and/or has not left our facilities, you can cancel part or all of the items in your order.

    Please remember that only the cancellation communicated through our official customer service channels will be valid: via email (pedidosweb@cherubina.com) or by phone ( 954 96 96 14 ).

    Remember that the refund may take a few hours to become effective.