RETURNS & EXCHANGES

Not entirely convinced? Not sure? Prefer a different size? Another color? No problem. You have 14 calendar days from receipt to request a size exchange or return, and it's super easy!

If you opted for in-store pickup, you have 10 calendar days to collect your order. The 14-day return period will begin counting from the 10th day after the order arrives at the selected store.

Also, remember that if you choose to have the refund issued on a gift card, we’ll give you an extra 20% to spend on your next purchase!

🚨 Items Marked as FINAL SALE / OUTLET

ORDERS FOR OUTLET PRODUCTS ARE FINAL SALE DUE TO STOCK LIQUIDATION AND DO NOT ALLOW EXCHANGES OR RETURNS.

🚨 Items Not Eligible for Return

Please note that due to the nature of the product, headpieces, headbands, hats, wide-brimmed hats, bows, etc., as well as Bridal Collection dresses and Ready to Love dresses, which are custom-made for each customer, cannot be exchanged or returned. Additionally, this policy includes earrings, combs, handmade clutches, and perfume.

RETURNS

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HOW TO MAKE A RETURN WITHIN MAINLAND SPAIN OR THE BALEARIC ISLANDS

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To request a refund for party, casual, or homewear items, we offer several options:

1. RETURN IN SEVILLE OR MADRID STORE - FREE

2. DROP OFF AT POST OFFICE AND/OR HOME COLLECTION

If you’re in mainland Spain or the Balearic Islands and have a printer, this is the easiest and most convenient option.

Manage your exchange or return through the following link in 3 simple steps. No need to call or email us.

Click here to manage your return

The cost of dropping off at the Post Office is €3.99, and home collection is €6.99. These amounts will be deducted from your refund.

Please remember that headpieces, headbands, hats, wide-brimmed hats, bows, etc., as well as items from the Bridal Collections and the READY TO LOVE collection, which are custom-made for each customer, cannot be exchanged or returned (*). This also includes earrings, combs, handmade clutches, and perfume.

If you manage the return independently without first consulting the conditions and your return does not comply with the policies described here, CHERUBINA reserves the right to deny the return. In such a case, the item will be available for pickup at our warehouse.

3. SHIPPING WITH YOUR PREFERRED COURIER

If you prefer to handle the shipment and management with your chosen courier, just follow these steps:

1. Notify us of your intention to return within 14 calendar days of receipt via email at pedidosweb@cherubina.com.
2. Wait for a response with instructions on how to proceed with the return for a refund. Since you’ve requested it via email, the date and time will be recorded, so even if there's a weekend, holiday, or no response within 24 hours, you’ll still be within the deadline.
3. Send the package yourself. You won’t need any label from us, as your chosen courier will provide it. We will send you the address via email where you should send the package. Please remember that shipping costs are non-refundable.
4. Pack the product to be returned/exchanged as securely as possible, ideally in its original bag/box, so it doesn’t get damaged during transport and delivery. Any damage found upon delivery to our warehouse/workshop that wasn’t reported earlier will affect the refund amount.

Please do not send the package without notifying us or without receiving a response from us first.

The refund will be reflected in your account approximately 15 business days after the returned item arrives at our offices or one of our stores.

Please note that any shipping costs incurred during the order process are non-refundable in any case, including any customs duties or taxes associated with the shipment. If we have to cover any of these costs upon receiving your package, they will be deducted from the refund.

HOW TO MAKE A RETURN FROM OUTSIDE SPAIN (OR THE CANARY ISLANDS, CEUTA, AND MELILLA)?

To request a refund for party, casual, or homewear items outside of Spain, follow these steps:

1. Notify us of your intention to return within 14 calendar days of receipt via email at pedidosweb@cherubina.com.

2. Wait for a response with instructions on how to proceed with the return for a refund. Since you’ve requested it via email, the date and time will be recorded, so even if there's a weekend, holiday, or no response within 24 hours, you’ll still be within the deadline.

Unfortunately, we do not offer pickup services for international shipments, so for a refund return, you will need to send the products yourself to the following address:

CHERUBINA

Avd. Ingeniería, 9, Talleres 72 y 77, Parque Empresarial Arte Sacro (PEASS) 41015 Sevilla (+34) 954 969 614

Please do not send the package without notifying us or without receiving a response from us first.

3. Pack the product to be returned/exchanged as securely as possible, ideally in its original bag/box, so it doesn’t get damaged during transport and delivery. Any damage found upon delivery to our warehouse/workshop that wasn’t reported earlier will affect the refund amount.

The refund will be reflected in your account approximately 15 business days after the returned item arrives at our offices.

Please note that any shipping costs incurred during the order process are non-refundable in any case, including any customs duties or taxes associated with the shipment. If we have to cover any of these costs upon receiving your package, they will be deducted from the refund.

WHEN WILL I RECEIVE MY REFUND?

Once we have received the product(s) you wish to return, we will process the refund. It will be reflected in your account approximately 15 business days from the date the returned item arrives at our offices, using the same method used for purchase, except in the following cases:

• If you choose to have the amount refunded on a gift card, we will send you a code with no expiration date to which we will add an extra 20%. This code will become effective 30 calendar days after the returned products are received in our warehouses.
• Products subject to specific promotions or clearance sales: will not be refundable, and a gift card will be issued. The code will have no expiration date and will be valid for use 30 calendar days after the returned products are received in our warehouses.

RETURNING AN IN-STORE PURCHASE

Physical purchases made in our stores will not accept RETURNS once the product has left the store. If the item is within the return period and in optimal condition, the amount will be refunded on a gift card.

(*) PHYSICAL STORE OUTLET SALE: Items sold in the Outlets of our physical stores, as they are last sizes, samples, or flawed items, WILL NOT ACCEPT EXCHANGES OR RETURNS under any circumstances.

EXCHANGES (FOR SIZE, MODEL, OR COLOR)

The first size exchange is always free!

From the second exchange onward, the cost will be €3.99.

EXCHANGES

HOW TO MAKE AN EXCHANGE WITHIN MAINLAND SPAIN OR THE BALEARIC ISLANDS?

Manage your exchange through the following link in 3 simple steps. No need to call or email us.

Click here to manage your return

Pack the product to be returned/exchanged as securely as possible, ideally in its original bag/box, so it doesn’t get damaged during transport and delivery. Any damage found upon delivery to our warehouse/workshop that wasn’t reported earlier will affect the product exchange.

The first exchange will be free, under the same conditions as if you were purchasing a new product. From then on, it will cost €6, which will not be refundable.

HOW TO MAKE AN EXCHANGE OUTSIDE OF SPAIN OR THE CANARY ISLANDS, CEUTA, AND MELILLA?

To request an exchange for size, model, or color for party, casual, or homewear items outside of Spain, follow these steps:

1. Notify us of your intention to return within 14 calendar days of receipt via email at pedidosweb@cherubina.com.

2. Wait for a response with instructions on how to proceed with the exchange for size, model, or color. Since you’ve requested it via email, the date and time will be recorded, so even if there's a weekend, holiday, or no response within 24 hours, you’ll still be within the deadline.

 

Unfortunately, we do not have collection services for international shipments, so for the return for a refund, you must send the products to us at the following address:

CHERUBINE

Avd. Engineering, 9, Workshops 72 and 77,
Sacred Art Business Park (PEASS)
41015 Seville
(+34) 954 969 614

Please, do not send the package without notifying us or receiving a response from us previously.

3. Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand, will affect the refund of the product.

The refund will be reflected in your account within approximately 15 working days from the date the returned item arrives at our offices.

Please keep in mind that the shipping costs received during the completion of the order will not be refundable in any case , as well as the taxes or customs derived from the shipment. If we have to assume any of these expenses when receiving your package, we will deduct it from the refund.

 

WHEN WILL I RECEIVE MY REFUND?

Once we have received the product(s) you wish to return, we will process the refund. This will be reflected in your account in an approximate period of 15 working days from the date the returned item arrives at our offices, using the same method used for the purchase.

 

RETURN IN STORE OF A PHYSICAL PURCHASE

Purchases made physically in our stores, once the product leaves the store, will not accept RETURNS. If the garment is on time and in optimal condition, the amount will be refunded in a gift card.

(*) PHYSICAL STORE OUTLET SALE: The garments sold in the Outlets of our physical stores, as they are balances (last sizes, samples and defects), WILL NOT ALLOW EXCHANGES OR RETURNS under any circumstances.

 

CHANGES (size, model or color)

The first size change will always be free!

 

HOW TO MAKE THE EXCHANGE WITHIN THE NATIONAL PENINSULAR TERRITORY OR THE BALEARIC ISLANDS?

Manage your change through the following link in 3 simple steps. You will not need to call us or notify us by email.

 

 

Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand will affect the change of the product.

The first change will be free , maintaining the conditions as if you had made the purchase of a new product. After this, it will have a cost of €6 , which will not be refundable at any time.

 

HOW TO MAKE THE EXCHANGE OUTSIDE OF SPAIN OR THE CANARY ISLANDS, CEUTA AND MELILLA?

To request a change in size, model or color of the party, casual or homewear collection outside of Spanish territory, follow the steps below:

1. Notify us of your desire to return within 14 calendar days of receipt, by email to pedidosweb@cherubina.com .

2. Wait to receive a response with the pertinent instructions to make the change in size, model or color. Having requested it by email, the date and time will be recorded so that, in the event of a weekend in between, holidays or not receiving a response within 24 hours, you will still be within the deadline.

Unfortunately, we do not have collection services for international shipments, so for the return for a refund, you must send the products to us at the following address:

CHERUBINE

Avd. Engineering, 9, Workshops 72 and 77,
Sacred Art Business Park (PEASS)
41015 Seville
(+34) 954 969 614

Please, do not send the package without notifying us or receiving a response from us previously.

3. Pack the product to be returned/exchanged as well as possible, if possible with its original bag/box, so that it is not damaged during transport and subsequent delivery. Any defect that is found upon delivery in the warehouse/workshop and that has not been notified beforehand, will affect the refund of the product.

4. When we receive the item in our warehouses, we will proceed to send the new garment, color, or size, after paying the new shipping costs derived from this new shipment.